It’s Cold In Here
Tuesday, February 28th, 2006Sometime Thursday morning, the Philadelphia Gas Works shut off the gas to my apartment. This wasn’t due to non payment on my part, but rather, by PGW’s own admission, an error. Somebody moved out of an apartment in my building and cancelled their gas. Rather than shutting off the gas to the proper unit, PGW shut off the gas in mine.
My wife spent a few long hours on Friday afternoon standing in line at the PGW billing center at 11th and Chestnut, trying to get the gas turned on. Apparently these things can’t be done over the phone if you get the wrong call center operator (your results may vary). She was quite successful on paper. PGW Agreed to send a technician out on Saturday to do what needed to be done, and he did indeed arrive. Sadly, the meter number on his work order didn’t match the only meter in the building that was shut off and he refused to turn on the gas until he could get it sorted out. Unfortunately, the people with the power to sort these things out don’t work on Saturdays. Nobody works on Sunday, but he promised to get somebody out on Monday. A little over half an hour ago, Monday ended. Needless to say, nobody arrived.
Naturally, the last few days have been some of the coldest of this fairly warm winter. Just now, the temperature outside is in the mid-twenties and Sunday night the temperature dipped into the teens. My wife and I are young, healthy and employed, so this isn’t really much more than a pain in the ass. We have an electric heater and a fireplace and have managed to keep the temperature in the apartment hovering in the upper fifties. If worse came to worse and this situation lasts, we can get a hotel room.
Most people who lose their heat mid-winter are not in my situation; it’s much more dangerous than just a pain in the ass. When it first became clear that this was going to be more than a few hour event, my wife wondered what would happen to a couple with an infant who don’t have the means to get out and get somewhere warm. A good question. Other questions naturally involve what happens to the elderly and others who’s immune systems are not so robust when faced with a similar situation. Nothing good, I’d imagine. It is now perfectly legal for utilities to cut service mid-winter in Pennsylvania, so some very dead answers to these questions are likely available, or will be soon.
Anyway, I’ll be busy for a bit so have a nice Tuesday.
Update: A fairly unpleasant gentleman at the PGW call center promised me, on Tuesday morning, that a technician would be sent out Tuesday night to turn on the gas. Tuesday is gone and nobody ever arrived. We’re probably moving in November, and at this point I’m almost inclinded to give up on ever getting service in my appartment. Our water heater and stove are both electric, so it’s not really a huge deal. Just a bit chilly is all.




